Dryer drum not turning

Try these checks in order

Exact controls and access points differ by model. Stop when a step does not match your appliance or manual.

1. 1

   Reduce the load

   Remove heavy or oversized items and test with two or three light towels.

   What you want: The drum is not overloaded.
2. 2

   Check the door

   Clear the latch and close the door firmly.

   What you want: The door switch can engage normally.
3. 3

   Look for a visible trapped item

   With power disconnected, inspect the front edge of the drum for a loose drawstring or small garment. Do not reach behind the drum.

   What you want: Nothing visible is pinched at the front seal.
4. 4

   Reset the controls

   Unplug for one minute, reconnect, and select a timed cycle.

   What you want: The controls restart normally.
5. 5

   Turn the empty drum gently only if the manual allows

   With power disconnected, some manuals allow a gentle hand check. Stop if it binds or scrapes.

   What you want: The drum moves smoothly without force.

If the problem remains

Find the full model number. Open the official manual, check for a recall, and describe which checks you completed before contacting service.