General owner-safe guideUpdated July 2026

Refrigerator not cooling

The fresh food section is warm, the freezer is also warming, or the temperature alarm is active.

Start hereProtect food first. Move perishable food if temperatures are unsafe.

Try these checks in order

Exact controls and access points differ by model. Stop when a step does not match your appliance or manual.

  1. 1

    Check the displayed temperature

    Set the refrigerator near 37 F and freezer near 0 F unless the manual specifies differently. Allow time after a change.

    What you want: The controls show a normal target temperature.
  2. 2

    Close the doors fully

    Move packages away from vents and door bins. Clean visible debris from the gasket.

    What you want: Doors close by themselves from a small opening and seals touch evenly.
  3. 3

    Clear interior air vents

    Do not pack food against the vents between the freezer and fresh food sections.

    What you want: Cold air can move around shelves and drawers.
  4. 4

    Check room and installation conditions

    Very hot garages, direct sun, or no clearance around the cabinet can reduce performance. Follow the installation guide.

    What you want: The appliance has the required ventilation space.
  5. 5

    Vacuum only owner-accessible exterior dust

    If the manual identifies an accessible toe grille or rear cover-free condenser area, remove surface dust with power disconnected. Do not remove panels.

    What you want: Accessible airflow openings are clear.

Stop and arrange help when

  • Food has been above 40 F for an uncertain or extended time. Follow official food safety guidance.
  • There is a burning smell, smoke, or repeated breaker trip.
  • The compressor area clicks repeatedly or becomes extremely hot.
  • Cooling work would involve refrigerant, sealed tubing, or electrical panels.

If the problem remains

Find the full model number. Open the official manual, check for a recall, and describe which checks you completed before contacting service.