Freezer cold but refrigerator warm

Try these checks in order

Controls, access points, and normal behaviour differ by model. Stop when a step does not match your appliance or official manual.

1. 1

   Check the temperature and mode

   Confirm the refrigerator is not in showroom, cooling-off, vacation, or another special mode.

   What you want: A clear result without opening the appliance or bypassing a safety system.
2. 2

   Clear internal air vents

   Move food away from the vents and leave space for air to circulate between shelves and compartments.

   What you want: A clear result without opening the appliance or bypassing a safety system.
3. 3

   Check door closure and gaskets

   Remove packages preventing closure, clean the gasket, and inspect for a visible gap.

   What you want: A clear result without opening the appliance or bypassing a safety system.
4. 4

   Look for heavy frost

   A sheet of frost on an interior freezer panel can restrict airflow. Do not chip it with a sharp object or apply direct heat.

   What you want: A clear result without opening the appliance or bypassing a safety system.
5. 5

   Allow time after changes

   After correcting loading or settings, keep doors closed and monitor with an appliance thermometer according to the manual.

   What you want: A clear result without opening the appliance or bypassing a safety system.

If the problem remains

Record the exact model, symptom, any code, and the checks completed. Use the official manual and recall search before authorizing service.